Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What is the standard shipping timeframe for gym equipment?
Standard shipping for accessories takes 3-5 business days, while large cardio equipment and strength machines typically arrive within 7-14 business days due to specialized freight handling.
Do you offer professional installation services?
Yes, we offer white-glove delivery and professional assembly for all heavy machinery. You can select this option at checkout to ensure your equipment is set up safely by certified technicians.
What is your return policy for fitness products?
We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to large equipment returns, and the item must be in like-new condition.
Do your products come with a warranty?
All Life Fitness products come with a manufacturer's warranty. Specific coverage varies by product line, typically including lifetime coverage on frames and 1-3 years on parts and electronics.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to the carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm to help you invest in your home gym over time.